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6.5.
Troubleshooting Guide
·
"Root Web
Busy"
FTP or Telnet into your account. Go to your root web
directory (/www/yourdomain/) Go to _vti_pvt/ Remove
"service.lck" file. This usually happens when
FrontPage session is interrupted before completion.
·
"Front Page
Extensions Not Installed"
FrontPage extensions are easily corrupted. If you get this
error even though you know the extensions are installed, there
is a good chance that your extensions are corrupted. We
would need to reinstall the extensions. Please contact
our support team to accomplish this.
Warning: You will lose your themes and shared borders when the
extensions are reinstalled. So you would need to make
sure your local copy of the web is current and once you
receive a notice from our support team that the extensions
have been reinstalled, upload your website again.
·
"I published
my web but it is not showing up!"
The most common cause of this is when you publish to a
subdirectory of your root web directory. You probably
filled in the "Destination Web Name" box. It
should be left blank.
·
"Counter,
guestbook, bbs aren't working!"
The problem is generally due to incorrect permission settings
on the directory, files, or the scripts. Please do not
change permission settings unless you have a specific reason
for doing so.
·
"Search
function doesn't return any results."
Your root web directory must be world readable and you need to
recalculate links before publishing (or after editing directly
on the server). If it still doesn't work, ftp to your
account and goto the /www/_vti_txt/default.wti directory.
Delete any files that begin with "ALL". Don't
delete any other files. Then using Windows Explorer, do
the same thing on the your PC. Recalculate links, test
locally with your browser and publish.
·
"FP asks for
host server and the directory path."
Please contact support to have the FP extensions reinstalled.
FrontPage extensions are easily corrupted. If you get this
error even though you know the extensions are installed, there
is a good chance that your extensions are corrupted. We
would need to reinstall the extensions. Please contact
our support team to accomplish this.
Warning: You will lose your themes and shared borders
when the extensions are reinstalled. So you would need
to make sure your local copy of the web is current and once
you receive a notice from our support team that the extensions
have been reinstalled, upload your website again.
·
Server timing out
This perhaps the most serious flaw with FrontPage. This
problem surfaces when uploading a website with a huge number
of files to our server. The official suggestion from
Microsoft is to break the web into a smaller sub webs on your
PC, then upload these individually.
FrontPage2000 has a new feature that makes it easier to do
this:
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from Microsoft Support
Online
Converting
Folders to Child-webs
Sometimes,
it is necessary to separate a large web into smaller
subwebs.
A
great, new feature in FrontPage 2000 has been added
to avoid the hassles of having to create a new web
by importing folders of another web. With two simple
clicks of the mouse, you can convert any folder into
a FrontPage web.
With the parent web open in Microsoft FrontPage
2000, right-click the folder you would like to
convert, and click Convert to Web. Microsoft
FrontPage 2000 displays the following dialog box:
If
you click Yes, FrontPage adds the _private,
_vti_cnf, _vti_pvt, _vti_script, _vti_txt, and
images folders, which are indicative of a
Microsoft FrontPage web. The folder icon also
changes from the Windows folder icon to the Web
folder icon.
If
you double-click this folder, you will start another
instance of Microsoft FrontPage 2000, and open the
newly converted web.
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