1.1.1 Account Information Email

You probably received an email that looks similar to the one below from our billing team. This email contains your account information that you need to start using ivycom.com service.  Below you will find an explanation of each component.

It is important for you to save this email message for future reference. Also since it contains your username, password and customer ID, you should store it somewhere safe. (Contrary to popular beliefs, a Post-It note attached to the side of your monitor is NOT a safe place.)

1. Account Information

Domain name:
This is the domain name you picked.  If it's not the domain name you picked, then please contact our support team right away.

Username:
It's also referred to as a user ID.  You would use this to log onto your ftp, FrontPage98, and email servers. Remember: the username is case sensitive. So always type in lower case. We never assign upper case usernames.

Password:
The only thing to keep in mind about your password is that it is case sensitive. If you type in "kicfn993" instead of "Kicfn993", your access will be denied.

IP Address:
For those who are digit-adverse, not to worry...IP address is your friend. This is what you would use to connect to your account on ivycom.com network while your domain is either being registered or transferred to our network.  You would use your IP address in place of your domain name.

Using the example above, instead of typing http://www.gogo.com, our Gogo Dancer would type http://209.224.134.144 . He would end up at gogo.com's website.  So when you are asked to type in your host server by your FTP program, you would type in your IP address.  Remember that this is just temporary until your domain name becomes active on the net.  Once it becomes active on the net, you should start using your domain name for everything.

Default Email:
Each ivycom.com web hosting account comes with a default email account. The key feature of this default email account is that it's also a catch-all email account. If you haven't specified any email aliases or additional email accounts, any and all email to your domain will end in this email account.

Using the example above, if someone writes to john@gogo.com, it will end up in gogo@gogo.com.  If someone writes to jane@gogo.com, it will end up in gogo@gogo.com. If someone writes to sales@gogo.com, it will end up in gogo@gogo.com ..... well, you get the picture.

So don't despair if you were assigned a long default email account like reallylongdomainname@reallylongdomainname.com   You don't have to give this email to other people.  You can tell others to write to me@reallylongdomainname.com and it will simply end up in your default email account.

BTW (by the way) we can't change default email accounts.

2. Billing Information

Customer ID:
It's important for you to remember your customer ID.  Whenever you request something to be done (such as adding POP3 email accounts, etc.) by ivycom.com, we will require you to input your customer ID.

Service Ordered:
This is the plan you picked for your domain name. If it isn't the plan you picked, then please contact our billing team.

Billing Anniversary and Billing Cycle:
The payment is due at the start of your billing cycle on the anniversary date. If you are paying by credit card, your credit card will be automatically charged on this date.  If you are paying by check or money order, it is your responsibility to submit your payment to ivycom.com on or before this date.